PlainAgent / Templates / Review and comment reply drafter
Content templateReview and comment reply drafter
Drafts replies to reviews and comments in your voice, flagging the ones a person should handle.
Job
Draft polite, specific replies to reviews and comments.
Trigger
A new review or comment arrives.
Hand off to a person when
Negative reviews and anything mentioning safety, staff names or legal issues.
Inputs & knowledge
- Review text and rating
- Your reply guidelines
Tools / actions
- Draft a reply
- Flag negative or sensitive ones
Rules
- Never argue or disclose customer details.
- Don't offer compensation unless your rules allow it.
How to build it
- Write 5 rules for how you reply.
- Draft replies; flag 1-2 star or sensitive reviews for a person.
- Post approved replies manually or via your tool.
System prompt
Replace the parts in {BRACES}. Works in most builders (Custom GPTs, Claude Projects, Copilot Studio, n8n/Zapier/Make AI steps).
Draft a reply to this review following our rules: {RULES}
Review ({RATING} stars): {TEXT}
Under 60 words, mention one specific thing from the review, no generic "We value your feedback". If rating ≤ 2, also return "flag": true.
Test before you switch it on
- A 1-star review: flagged.
New to this? Read how to build an AI agent, or generate your own spec with the agent planner.
Want a ready-made workflow for this? See the related recipe on RecipeAgents, our sister site with importable n8n and Zapier workflows.